Manager, Team Member Experience

Champion a world-class employee experience (EX) that fosters a thriving workforce, drives organizational success, and aligns seamlessly with the overall customer experience (CX). In this pivotal role, you will help build an engagement ecosystem through the creation and implementation of the EX-strategy and listening program for KFC Global.

Strategic Visionary:

• Collaborate with key stakeholders to develop and implement a multi-year, globally-aligned EX strategy that empowers employees, aligns with business goals, and enhances the brand's reputation.
• Champion a proactive and data-driven EX mindset across the organization, embedding EX into organizational culture.
• Act as a strategic thought partner for Operations, leading ad-hoc initiatives to define the Operator/RGM of the future and drive other key initiatives that promote operational excellence.

Employee Voice & Insights:

• Oversee and optimize the global EX feedback ecosystem, including baseline and pulse surveys, employee lifecycle, and ad-hoc feedback mechanisms, ensuring actionable insights to drive targeted improvements.
• Partner with XM Insights & Analytics Center of Excellence (CoE) to develop and track meaningful EX KPIs, fostering a data-driven approach to EX management.
• Map and analyze the entire employee lifecycle, identifying critical touchpoints and opportunities for enhancement.

Operational Excellence & Global Alignment:

• Develop and implement a standardized global EX framework, promoting consistency and excellence across all KFC business units.
• Streamline and optimize EX processes to improve efficiency, reduce friction points, and enhance the overall employee journey.
• Partner closely with the CX team and XM Insights & Analytics CoE to establish a holistic approach to experience management (XM).

Collaboration & Influence:

• Build and maintain strong relationships with senior leaders, ensuring EX initiatives are aligned with business priorities and are adequately resourced.
• Partner effectively with the EX CoE to identify, share, and scale successful EX practices across the organization.
• Collaborate with external partners and vendors to leverage their expertise and stay at the forefront of EX innovation.

Continuous Learning & Advocacy:

• Stay informed about the latest trends, technologies, and research in EX, and actively participate in industry events and communities.
• Serve as an internal EX advocate, educating and inspiring others about the importance of EX in driving business success.

Education/Certifications

• Required: Bachelor’s degree in human resources, business, or related field
• Preferred: Master’s Degree in organizational development, IO psychology, or related field

Required Experience:

• 7+ years of experience in progressively senior HR roles.
• Demonstrated success in leading EX initiatives and driving positive outcomes in a global organization.
• Ability to develop and execute a comprehensive EX strategy aligned with organizational goals.
• A conceptual understanding of employee measurement and survey practices, inferential statistical analyses such as correlation and regression, and basic Machine Learning applications.
• Genuine enthusiasm for creating a positive and engaging workplace for all team members.
• Project Management experience, including ability to manage budgets and timelines.
• Expertise in using data and analytics to measure and improve EX.
• Ability to flex style, see the bigger picture, and anticipate stakeholder needs.
• Superior written and verbal communication skills, including ability to manage multiple stakeholders at varying levels of seniority.
• Initiative, creative thinking, and ability to work with ambiguity, sometimes with minimal supervision.

Preferred Experience:

• Prior experience in highly matrixed, global organizations