Americas XM Insights and Analytics Lead
- Team
- Operations
Changing the game. Changing the future. Bring it.
What You’ll Be Serving Up:
Champion the voice of KFC guests and team members; standardize XM insights across the Americas region to deliver consistency, focus and advanced capabilities to regional business strategy.
Here’s How You’ll Spice Things Up:
- Design ongoing guest/team member experience reporting for stakeholders at all levels of Americas business units.
- Present insights and recommended actions to Americas business unit Leadership Teams: US, Latin America/Caribbean, Canada.
- Design, manage model to quantify “return on experiences” in terms of business outcomes.
- Design, manage model to demonstrate relationships between guest and team member experiences
- Partner with business unit Leadership Teams to assess XM (Experience Management) maturity and implement tailored “recipes” for growth.
- Conduct “Start, Stop, Continue” exercises on local insights reporting to promote regional reporting consistency.
- Manage XM (Experience Management) footprint in business unit performance frameworks, including metric selection and stakeholder management.
- Manage XM (Experience Management) data input standards and support regional efforts to maintain these standards.
- Support Qualtrics platform enablement efforts within Americas business units
What You Bring to the Table:
Education:
- Bachelor’s in Marketing, Business, Statistics, Economics, Social Sciences, Science, Computer Science, Psychology.
- Masters in above disciplines, MBA, PMP (preferred).
Experience:
- Extremely comfortable working with and analyzing large data sets and drawing out actionable insights.
- Experience with SQL, Python, or SSRS.
- Ability to work in highly matrixed, complex environment with stakeholders of all levels.
- Proficient in BI/reporting tools, Microsoft Office Suite, analytical disciplines, working knowledge of statistics fundamentals, CX (Customer Experience) and EX (Employee Experience) metrics.
- Senior stakeholder management, business planning, QSR industry, Qualtrics/Domo reporting, market research, competitive and predictive analyses.
- Deep understanding of customer and employee experience best practices.
- Good understanding and sense for consumer behavior and perceptions.
Perks of the Job:
- Competitive salary and benefits package.
- Opportunity to innovate within a global brand and make a significant impact.
- Collaborative, fast-paced work environment with a focus on professional growth and development.
Our benefits
There’s buckets of them.
Our location
Fried Chicken HQ.
Based in Dallas, Texas, our headquarters is home to our KFC Global division. As a subsidiary of Yum! Brands (NYSE: YUM), we also share a campus with the Pizza Hut global headquarters and the Yum! Corporate team. There are endless possibilities and connections to make.