Associate Manager, Restaurant Operations Technology
- Team
- Operations
Changing the game. Changing the future. Bring it.
What You’ll Be Serving Up:
The KFC Global Associate Manager of Restaurant Operations Technology is responsible for identifying, validating, and implementing innovative technology platforms and tools in our global restaurants to drive operational ease and efficiencies. The primary focus will be to lead the Connected Restaurant/BYTE initiative as part of the 100% Digital ambition for KFC Global.
Here’s How You’ll Spice Things Up:
50% - Own the governance structure and resourcing for the outstanding Connected Restaurant/BYTE workstreams – Restaurant technology/Yum! BYTE product suite.
- Organize a tracking system for technology adoption to enable visibility into all business units
- Lead the building and/or sharing of required documentation to key stakeholders to drive adoption in business units
- Vendor manager for existing and future technology providers to accurate alignment and adoption in global system
- Continuously communicate and collaborate with internal managers or senior leaders at business units on Connected Restaurant initiatives and discoveries
25% - Lead the effort in organizing and synchronizing global innovation endeavors from within our business units to drive efficiencies
- Evaluate local technology platforms and tools to determine opportunity for global scalability
- Bring organizations together to build synergies on global innovation endeavors
- Communicate findings to global leaders responsible for restaurant innovation to build capabilities in the business units
20% - Collaborate with Yum! Innovation and Yum! Digital & Technology product owners to substantiate the future innovation roadmap for our global restaurant business.
- Meet with Yum! product owners to verify and elevate platform/tool scoping for our global restaurants – BYTE
- Partner with Yum! Automation on innovation ideation to bring concepts to life in the test kitchen before interrupting our employees in the field – Robotics, Camera Vision, etc.
5% - Partner with Yum! Automation and KFC Engineering on Innovation field testing to roll out new technologies
COMMUNICATION REQUIRED:
- Partner with cross-functional groups: Supply Chain, Legal, Engineering, FIT
- Negotiate with vendors, Business units
- Support: Business units & FZs
- PROBLEM SOLVING AND ANALYSIS:
- Step change the current global operations into a more connected and technology-forward kitchen through ongoing problem solving and analysis.
JUDGMENT AND DECISION MAKING:
- Make sound decisions for all restaurants globally considering the complexity of each market.
- Solicit bids from vendors and make final decisions on technology to recommend to Franchisees.
- Key decisions making will have major implications on the overall strategy and commercial growth for our business.
INNOVATION:
- Review current processes and develop improvements to the status quo
- Develop and prepare innovative technologies for adoption in restaurants.
What You Bring to the Table:
Education/Certifications
- Required: Bachelor’s degree
- Preferred:
- Related business management degree
- MBA
Experience:
- 5+ years’ experience in QSR, Operations, Engineering, or Technology field
- Exceptional coaching and consultation skills, including conflict management capability to effectively navigate through productive conflict
- Project management experience, including ability to manage budgets and timelines
- Superior written and verbal communication skills, including ability to manage multiple stakeholders at varying levels of seniority
- Ability to work under ambiguous scenarios, hypothesis driven approach
- Strong attention to detail
- Ability to contribute to, interpret, and implement strategic vision
- Strong understanding of decision making complexities in a multi-level organization like KFC
- Proficiency in Microsoft Office suite of products
What’s In It for You:
- Competitive salary and benefits package.
- Opportunity to innovate within a global brand and make a significant impact.
- Collaborative, fast-paced work environment with a focus on professional growth and development.
Our benefits
There’s buckets of them.
Our location
Fried Chicken HQ.
Based in Dallas, Texas, our headquarters is home to our KFC Global division. As a subsidiary of Yum! Brands (NYSE: YUM), we also share a campus with the Pizza Hut global headquarters and the Yum! Corporate team. There are endless possibilities and connections to make.