Director, Team Member Training

What You’ll Be Serving Up:

The Director of KFC Training leads the global strategy for restaurant training and capability building across KFC. This role is responsible for shaping a consistent, high-impact training and capability framework that aligns with the brand’s purpose, values, and business goals across all regions.

Here’s How You’ll Spice Things Up:

Global Training Strategy

• Own and evolve the global restaurant training strategy for a variety of roles, including team members, shift leaders, restaurant managers, area coaches, and franchise operations leaders.
• Define global standards for training content, delivery methods, and execution in partnership with Yum!, sister Brands, and franchise leaders.
• Lead the development of scalable, role-based learning journeys for key restaurant and business roles.

Program Design & Content Evolution

• Oversee the creation of high-impact training programs tailored to the restaurant environment, such as onboarding, product training, service skills, and leadership readiness.
• Modernize training through the use of digital tools, mobile-first platforms, microlearning, simulations, AI, and in-store coaching models.
• Benchmark programs against sister brands and QSRs and adopt ideas, tools, and resources to ensure world-class learning experiences.

Employee Voice & Insights

• Partner with L&D COE to execute annual employee engagement surveys
• Partner with Ops to translate insights into actionable strategies that improve the TM experience and drive business outcomes.

Operational Integration & Franchise Enablement

• Partner with Global Operations and Market Support teams to ensure training prepares the system for brand initiatives, and operations priorities.
• Support system-wide initiatives with training solutions, including talent pipeline readiness, new market openings, and reimage/rebuild projects.
• Work closely with global market teams to localize and implement training while protecting global standards.

Stakeholder Engagement

• Act as a strategic thought partner in training and development to senior leaders across functions and geographies.
• Lead management efforts related to TM experience and capability initiatives.
• Represent the voice of the employee in global forums and decision-making bodies.

Org Development COE Partnership

• Act as a brand liaison with L&D COE on Global Mentorship programs
• Act as brand liaison with L&D COE on Functional Competency Frameworks

What You Bring to the Table:

Required:

• Bachelor’s degree in HR, Organizational Development, or Training
• 10+ years of progressive HR or Learning experience, including global scope.
• Proven track record in designing and implementing employee experience and learning strategies.

Preferred:

• Master’s degree or MBA.
• Experience in QSR, retail, or hospitality industries.