Global eCommerce Delivery Manager

What You’ll Be Serving Up:

The Global eCommerce Delivery Manager is responsible for maximizing sales and profitability across both owned delivery and third-party aggregators, defining global best practices, and building scalable frameworks that enable markets to win in the fast-evolving delivery ecosystem. The ideal candidate brings deep experience in aggregator management and eCommerce optimization, combining commercial acumen with a data-driven approach to enhance visibility, conversion, and customer experience.

Here’s How You’ll Spice Things Up:

Global Strategy & Channel Growth

• Define the global eCommerce delivery strategy across owned and third-party channels, ensuring alignment with overall digital commerce goals.
• Develop scalable commercial frameworks for pricing, promotion, and menu architecture to maximize delivery profitability.
• Partner with markets to identify and prioritize opportunities for delivery growth, testing, and innovation.
• Lead ongoing benchmarking to identify emerging aggregator trends and competitive best practices globally.

Aggregator & Partner Management

• Serve as the global lead for aggregator relationships (e.g., Uber Eats, DoorDash, Deliveroo, Delivery Hero, Grubhub, Zomato), shaping joint business plans and influencing partner roadmaps.
• Define and cascade aggregator best practices for menu optimization, search ranking, promotions, and content strategy.
• Support markets in building effective partnership governance models with aggregator platforms to enhance visibility, conversion, and repeat rate.
• Develop shared commercial scorecards and frameworks for ROI measurement and optimization.

Owned Delivery & DaaS (Delivery-as-a-Service)

• Partner with global product and technology teams to strengthen the owned delivery channel experience, focusing on speed, ease, and value.
• Establish best practices for DaaS operations and marketing, ensuring end-to-end excellence from ordering to fulfilment.
• Collaborate with operations to integrate digital and in-restaurant processes for a seamless customer delivery experience.

Performance & Analytics

• Develop a global measurement framework for delivery performance, covering penetration, order frequency, average check, contribution margin, and ROI.
• Leverage analytics and experimentation to drive channel optimization and continuous improvement.
• Lead quarterly business reviews with markets, synthesizing performance insights and identifying global opportunities.

Market Enablement & Capability Building

• Act as the global delivery capability lead, building market readiness through playbooks, toolkits, and learning programs.
• Champion a test-and-learn mindset across the system, sharing successes and codifying global standards.
• Collaborate with brand and marketing teams to ensure delivery is fully integrated into the global calendar, menu, and campaign planning.

What You Bring to the Table:

• 8–10 years of experience in digital commerce, channel marketing, or platform management roles within QSR, retail, or aggregator platforms.
• Proven track record in managing or scaling delivery channels, both owned and third-party (aggregators).
• Strong understanding of eCommerce levers: menu architecture, digital merchandising, conversion optimization, and promotional strategy.
• Experience managing global or regional partnerships with aggregators or marketplaces.
• Analytical and data-driven approach, with the ability to translate insights into actionable commercial strategies.
• Strong stakeholder management and influencing skills across global and matrixed organizations.
• Passion for digital innovation, emerging delivery technologies, and omnichannel customer experience.

What’s In It for You:

• Competitive salary and benefits package.
• Opportunity to innovate within a global brand and make a significant impact.
• Collaborative, fast-paced work environment with a focus on professional growth and development.

Salary Range: $125,000 – 140,000 annually + bonus eligibility. This is the expected salary range for this position. Ultimately, in determining pay, we'll consider the successful candidate’s location, experience, and other job-related factors.